Service quality and satisfaction in business-to-business services
Spreng, Richard A., Hui Shi, Linda, Page, Thomas J.
Published in The Journal of business & industrial marketing (09.10.2009)
Published in The Journal of business & industrial marketing (09.10.2009)
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Journal Article
AN ASSESSMENT OF SUPPLIER - CUSTOMER RELATIONSHIPS
Rinehart, Lloyd M., Eckert, James A., Handfield, Robert B., Page Jr, Thomas J., Atkin, Thomas
Published in Journal of business logistics (01.03.2004)
Published in Journal of business logistics (01.03.2004)
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Determining Important Carrier Attributes: A Fresh Perspective Using the Theory of Reasoned Action
VOSS, M. DOUGLAS, PAGE, THOMAS J., KELLER, SCOTT B., OZMENT, JOHN
Published in Transportation journal (01.07.2006)
Published in Transportation journal (01.07.2006)
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Do plant guarantees matter? The role of satisfaction and regret when guarantees are present
Dennis, J.H, Behe, B.K, Fernandez, R.T, Schutzki, R, Page, T.J. Jr, Spreng, R.A
Published in HortScience (01.02.2005)
Published in HortScience (01.02.2005)
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Academic Insights: An Application of Multiple-Group Causal Models in Assessing Cross-Cultural Measurement Equivalence
Myers, Matthew B., Calantone, Roger J., Page, Thomas J., Taylor, Charles R.
Published in Journal of international marketing (East Lansing, Mich.) (01.12.2000)
Published in Journal of international marketing (East Lansing, Mich.) (01.12.2000)
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(153) Delighted Consumers Buy Again
Hicks, Jessica M, Behe, Bridget K, Page, Thomas J, Dennis, Jennifer H, Fernandez, R. Thomas
Published in HortScience (01.07.2005)
Published in HortScience (01.07.2005)
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Journal Article
Understanding Behavioral Consequences of Dissatisfied and Regretful Customers
Dennis, Jennifer H, Behe, Bridget K, Page, Thomas J., Jr, Spreng, Richard A
Published in HortScience (01.07.2004)
Published in HortScience (01.07.2004)
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Journal Article
A Modification of the Fenigstein, Scheier, and Buss Self-Consciousness Scales
Burnkrant, Robert E., Page Jr, Thomas J.
Published in Journal of personality assessment (01.12.1984)
Published in Journal of personality assessment (01.12.1984)
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Journal Article
Causal Modeling in Nonexperimental Research: An Introduction to the Lisrel Approach
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Book Review
Journal Article
Service quality and satisfaction in businesstobusiness services
Spreng, Richard A., Hui Shi, Linda, Page, Thomas J.
Published in The Journal of business & industrial marketing (09.10.2009)
Published in The Journal of business & industrial marketing (09.10.2009)
Get full text
Journal Article