by Ostrom, Amy L., Parasuraman, A., Bowen, David E., Patrício, Lia, Voss, Christopher A.
Published in Journal of service research : JSR (01.05.2015)

by Anderson, Laurel, Ostrom, Amy L., Corus, Canan, Fisk, Raymond P., Gallan, Andrew S., Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W., Rosenbaum, Mark S., Shirahada, Kunio, Williams, Jerome D.
Published in Journal of business research (01.08.2013)

by Bitner, Mary Jo, Ostrom, Amy L., Morgan, Felicia N.
Published in California management review (01.04.2008)

by Cadwallader, Susan, Jarvis, Cheryl Burke, Bitner, Mary Jo, Ostrom, Amy L.
Published in Journal of the Academy of Marketing Science (01.04.2010)

by Ostrom, Amy L., Bitner, Mary Jo, Brown, Stephen W., Burkhard, Kevin A., Goul, Michael, Smith-Daniels, Vicki, Demirkan, Haluk, Rabinovich, Elliot
Published in Journal of service research : JSR (01.02.2010)

by Ward, James C., Ostrom, Amy L.
Published in The Journal of consumer research (01.09.2006)

by Meuter, Matthew L., Bitner, Mary Jo, Ostrom, Amy L., Brown, Stephen W.
Published in Journal of marketing (01.04.2005)

by Anderson, Laurel, Ostrom, Amy L.
Published in Journal of service research : JSR (01.08.2015)

by van Doorn, Jenny, Mende, Martin, Noble, Stephanie M., Hulland, John, Ostrom, Amy L., Grewal, Dhruv, Petersen, J. Andrew
Published in Journal of service research : JSR (01.02.2017)

by Ostrom, Amy L., Field, Joy M., Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Lemon, Katherine N., Huang, Ming-Hui, McColl-Kennedy, Janet R.
Published in Journal of service research : JSR (01.08.2021)

by Wuenderlich, Nancy V, Heinonen, Kristina, Ostrom, Amy L, Patricio, Lia, Sousa, Rui, Voss, Chris, Lemmink, Jos G.A.M
Published in The Journal of services marketing (14.09.2015)

by Field, Joy M., Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Ostrom, Amy L., Lemon, Katherine N., Huang, Ming-Hui, McColl-Kennedy, Janet R.
Published in Journal of service research : JSR (01.11.2021)

by Fisk, Raymond P, Alkire (née Nasr), Linda, Anderson, Laurel, Bowen, David E, Gruber, Thorsten, Ostrom, Amy L, Patrício, Lia
Published in International journal of service industry management (19.10.2020)

by Azzari, Courtney Nations, Anderson, Laurel, Mende, Martin, Jefferies, Josephine Go, Downey, Hilary, Ostrom, Amy L., Spanjol, Jelena
Published in Journal of service research : JSR (01.11.2021)

by Anderson, Laurel, Spanjol, Jelena, Jefferies, Josephine Go, Ostrom, Amy L., Baker, Courtney Nations, Bone, Sterling A., Downey, Hilary, Mende, Martin, Rapp, Justine M.
Published in Journal of public policy & marketing (01.09.2016)

by Rosenbaum, Mark S., Ward, James, Walker, Beth A., Ostrom, Amy L.
Published in Journal of service research : JSR (01.08.2007)

by Meuter, Matthew L, Ostrom, Amy L, Bitner, Mary Jo, Roundtree, Robert
Published in Journal of business research (01.11.2003)

by Ostrom, Amy L, Iacobucci, Dawn
Published in The Journal of services marketing (11.07.2016)

by Meuter, Matthew L., Ostrom, Amy L., Roundtree, Robert I., Bitner, Mary Jo
Published in Journal of marketing (01.07.2000)

by Bettencourt, Lance A., Ostrom, Amy L., Brown, Stephen W., Roundtree, Robert I.
Published in California management review (01.07.2002)