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The Creation of Output and Quality in Services: A Framework to Analyze Information Technology-Worker Systems
by
Napoleon
,
Karen
,
Gaimon, Cheryl
Published in
Production and operations management
(01.09.2004)
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Information Technology: Worker Systems in Structured and Unstructured Environments
by
Fitzsimmons, Mona J
,
Fitzsimmons, James A
Published in
New Service Development
(1999)
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