Quantifying the Performance of Workflows
Jansen-Vullers, M. H., Kleingeld, P. A. M., Netjes, M.
Published in Information systems management (09.10.2008)
Published in Information systems management (09.10.2008)
Get full text
Journal Article
A redesign framework for call centers
JANSEN-VULLERS, M. H, NETJES, M, REIJERS, H. A, STEGEMAN, M. J
Published in Lecture notes in computer science (2006)
Published in Lecture notes in computer science (2006)
Get full text
Conference Proceeding
intelligent tools for workflow process redesign : A research agenda
NETJES, Mariska, VANDERFEESTEN, Irene, REIJERS, Hajo A
Published in Lecture notes in computer science (2006)
Get full text
Published in Lecture notes in computer science (2006)
Conference Proceeding
A Redesign Framework for Call Centers
Jansen-Vullers, M. H., Netjes, M., Reijers, H. A., Stegeman, M. J.
Published in Business Process Management (2006)
Published in Business Process Management (2006)
Get full text
Book Chapter