IPA (IMPORTANCE PERFORMANCE ANALYSIS) AND CSI (CUSTOMER SATISFACTION INDEX) METHODS IN MEASURING THE QUALITY OF BANK SERVICES: EMPIRICAL EVIDENCE FROM BANK MUAMALAT MANADO BRANCH OFFICE
Azzochrah, Nurul Azizah, Muslihin, M. Azhar, Al’amri, Safira Salsabila
Published in Tanjungpura International Journal on Dynamics Economics, Social Sciences and Agribusiness (31.07.2022)
Published in Tanjungpura International Journal on Dynamics Economics, Social Sciences and Agribusiness (31.07.2022)
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