The influence of social media in creating expectations. An empirical study for a tourist destination
Narangajavana, Yeamduan, Callarisa Fiol, Luis José, Moliner Tena, Miguel Ángel, Rodríguez Artola, Rosa María, Sánchez García, Javier
Published in Annals of tourism research (01.07.2017)
Published in Annals of tourism research (01.07.2017)
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Journal Article
User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction
Narangajavana Kaosiri, Yeamduan, Callarisa Fiol, Luis José, Moliner Tena, Miguel Ángel, Rodríguez Artola, Rosa María, Sánchez García, Javier
Published in Journal of travel research (01.02.2019)
Published in Journal of travel research (01.02.2019)
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Journal Article
Customer equity and CLV in Spanish telecommunication services
Segarra-Moliner, Jose Ramón, Moliner-Tena, Miguel Ángel
Published in Journal of business research (01.10.2016)
Published in Journal of business research (01.10.2016)
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Journal Article
Sustainable service ecosystems from the transformative value perspective: A study in tourism destinations
Moliner‐Tena, Miguel Ángel, Monferrer‐Tirado, Diego, Estrada‐Guillén, Marta, Vidal‐Meliá, Lidia
Published in Corporate social-responsibility and environmental management (01.01.2023)
Published in Corporate social-responsibility and environmental management (01.01.2023)
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Journal Article
Destination Sustainability and Memorable Tourism Experiences
Moliner-Tena, Miguel Ángel, Monferrer-Tirado, Diego, Ferreres-Bonfill, Juan Bautista, Rodríguez-Artola, Rosa M.
Published in Sustainability (01.11.2021)
Published in Sustainability (01.11.2021)
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Journal Article
The influence of internal market orientation on external outcomes: The mediating role of employees’ attitudes
Tortosa Edo, Vicent, Llorens-Monzonís, Jaume, Moliner-Tena, Miguel Ángel, Sánchez-García, Javier
Published in Journal of service theory and practice (01.01.2015)
Published in Journal of service theory and practice (01.01.2015)
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Journal Article
Guest editorial: Consumer vulnerability in the banking context
Monferrer Tirado, Diego, Tena, Miguel Ángel Moliner
Published in International journal of bank marketing (05.08.2024)
Published in International journal of bank marketing (05.08.2024)
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Journal Article
Customer perceived value in banking services
Carlos Fandos Roig, Juan, Sanchez Garcia, Javier, Angel Moliner Tena, Miguel, Llorens Monzonis, Jaume
Published in International journal of bank marketing (01.08.2006)
Published in International journal of bank marketing (01.08.2006)
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Journal Article
Perceived value and customer loyalty in financial services
Fandos Roig, Juan Carlos, García, Javier Sánchez, Moliner Tena, Miguel Ángel
Published in The Service industries journal (01.06.2009)
Published in The Service industries journal (01.06.2009)
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Journal Article
Engaging in customer citizenship behaviours to predict customer lifetime value
Segarra-Moliner, José-Ramón, Moliner-Tena, Miguel-Ángel
Published in Journal of marketing analytics (01.06.2024)
Published in Journal of marketing analytics (01.06.2024)
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Journal Article
Attachment styles and customers' long‐term relationships in a service context
Frydman, Smadar, Tena, Miguel Angel Moliner
Published in International journal of consumer studies (01.01.2023)
Published in International journal of consumer studies (01.01.2023)
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Journal Article