Investigating Customer Perception of Online Businesses’ Service Recovery: A Combination of Expectation-Confirmation Theory, Satisfaction-Loyalty Theory, and Perception of Justice
MIYAGI, Ribka Anintha, Miraja, Bobby Ardiansyah, PERSADA, Satria Fadil, PRASETYO, Yogi Tri, REDI, A.A.N Perwira, Belgiawan, Prawira Fajarindra
Published in Journal of Applied Economic Sciences (JAES) (2019)
Get full text
Published in Journal of Applied Economic Sciences (JAES) (2019)
Journal Article