The road to customer loyalty paved with service customization
Bock, Dora E., Mangus, Stephanie M., Folse, Judith Anne Garretson
Published in Journal of business research (01.10.2016)
Published in Journal of business research (01.10.2016)
Get full text
Journal Article
The road to recovery: Overcoming service failures through positive emotions
Lastner, Matthew M., Folse, Judith Anne Garretson, Mangus, Stephanie M., Fennell, Patrick
Published in Journal of business research (01.10.2016)
Published in Journal of business research (01.10.2016)
Get full text
Journal Article
Gratitude in buyer-seller relationships: a dyadic investigation
Mangus, Stephanie M., Bock, Dora E., Jones, Eli, Folse, Judith Anne Garretson
Published in The Journal of personal selling & sales management (03.07.2017)
Published in The Journal of personal selling & sales management (03.07.2017)
Get full text
Journal Article
Gratitude: A catalyst for encouraging consumer ethics
Bock, Dora E., Thomas, Veronica L., Wolter, Jeremy, Mangus, Stephanie M.
Published in Journal of business research (01.11.2024)
Published in Journal of business research (01.11.2024)
Get full text
Journal Article
Lonely and Insecure: How salesperson Well-Being impacts performance
Good, Valerie, Greiner Fehl, Amy, Mangus, Stephanie M.
Published in Journal of business research (01.11.2024)
Published in Journal of business research (01.11.2024)
Get full text
Journal Article
We are not on the same page: The effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M., Jones, Eli, Folse, Judith Anne Garretson, Sridhar, Shrihari
Published in Industrial marketing management (01.02.2023)
Published in Industrial marketing management (01.02.2023)
Get full text
Journal Article
Communicating with B2B buyers after “Dropping the Ball”: Using digital and non-digital communication formats to recover from salesperson transgressions
Mangus, Stephanie M., Shi, Huanhuan, Folse, Judith Anne Garretson, Jones, Eli, Sridhar, Shrihari
Published in International journal of research in marketing (01.06.2024)
Published in International journal of research in marketing (01.06.2024)
Get full text
Journal Article
The comparative effects of gratitude and indebtedness in B2B relationships
Mangus, Stephanie M., Bock, Dora E., Folse, Judith Anne Garretson, Jones, Eli
Published in Industrial marketing management (01.05.2022)
Published in Industrial marketing management (01.05.2022)
Get full text
Journal Article