Service recovery: Impact on satisfaction and intentions
Spreng, Richard A, Harrell, Gilbert D, Mackoy, Robert D
Published in The Journal of services marketing (01.03.1995)
Published in The Journal of services marketing (01.03.1995)
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Journal Article
A Bayesian Network Estimation of the Service-Profit Chain for Transport Service Satisfaction
Anderson, Ronald D., Mackoy, Robert D., Thompson, Vincent B., Harrell, Gilbert
Published in Decision sciences (01.11.2004)
Published in Decision sciences (01.11.2004)
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Journal Article
The role of competitive alternatives in the postchoice satisfaction formation process
Dröge, Cornelia, Halstead, Diane, Mackoy, Robert D.
Published in Journal of the Academy of Marketing Science (01.12.1997)
Published in Journal of the Academy of Marketing Science (01.12.1997)
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Journal Article
Effects of Temporal Focus on the Relationship Between Expectations and Evaluation
Mackoy, Robert D., Dröge, Cornelia, Halstead, Diane
Published in The Journal of social psychology (01.02.1995)
Published in The Journal of social psychology (01.02.1995)
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Journal Article