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Impact of service attributes on customer satisfaction and loyalty in a healthcare context
by
Lonial
,
Subash
,
Raju, P.S
Published in
Leadership in health services (2007)
(05.05.2015)
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QFD application using SERVQUAL for private hospitals: a case study
by
Camgöz-Akda, Hatice
,
Tar m, Mehve
,
Lonial
,
Subash
,
Yatk n, Alim
Published in
International journal of health care quality assurance incorporating Leadership in health services
(19.07.2013)
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Impact of service attributes on customer satisfaction and loyalty in a healthcare context
by
Lonial
,
Subash
,
Raju, PS
Published in
International journal of health care quality assurance incorporating Leadership in health services
(01.04.2015)
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public health
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customer satisfaction
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customer relationship management
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customer services
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health care
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health care sciences & services
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health maintenance organizations
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