Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms’ Guardianship Policies
Fennell, Patrick B., Lorenz, Melanie P., Lindsey Hall, Kristina K., Andzulis, James M.
Published in Journal of service research : JSR (01.08.2023)
Published in Journal of service research : JSR (01.08.2023)
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Journal Article
The Importance of Product/Service Quality for Frontline Marketing Employee Outcomes: The Moderating Effect of Leader-Member Exchange (LMX)
Lindsey Hall, Kristina K., Baker, Thomas L., Andrews, Martha C., Hunt, Tammy G., Rapp, Adam A.
Published in Journal of marketing theory and practice (02.01.2016)
Published in Journal of marketing theory and practice (02.01.2016)
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Journal Article
Bridging employee engagement and customer engagement in a service context
Qi, Ji (Miracle), Wang, Sijun, Lindsey Hall, Kristina K.
Published in Journal of business research (01.05.2023)
Published in Journal of business research (01.05.2023)
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Journal Article
Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J., Lindsey-Hall, Kristina K., Kepes, Sven, Qi, Ji (Miracle), Leon, Matthew R., Weinzimmer, Laurence G., Wheeler, Anthony R.
Published in International journal of service industry management (01.12.2023)
Published in International journal of service industry management (01.12.2023)
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Journal Article
A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research
Lindsey-Hall, Kristina K., Michel, Eric J., Kepes, Sven, Qi, Ji (Miracle), Weinzimmer, Laurence G., Wheeler, Anthony R., Leon, Matthew R.
Published in International journal of service industry management (01.12.2023)
Published in International journal of service industry management (01.12.2023)
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Journal Article