Service failures and recovery in retail banking: the customers' perspective
Lewis, Barbara R, Spyrakopoulos, Sotiris
Published in International journal of bank marketing (01.02.2001)
Published in International journal of bank marketing (01.02.2001)
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Journal Article
Service failure and recovery: evidence from the hotel industry
Lewis, Barbara R, McCann, Pamela
Published in International journal of contemporary hospitality management (01.01.2004)
Published in International journal of contemporary hospitality management (01.01.2004)
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Journal Article
Service quality measurement in the banking sector in South Korea
Chi Cui, Charles, Lewis, Barbara R, Park, Won
Published in International journal of bank marketing (01.08.2003)
Published in International journal of bank marketing (01.08.2003)
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Journal Article
The political marketing planning process: improving image and message in strategic target areas
Baines, Paul R, Harris, Phil, Lewis, Barbara R
Published in Marketing intelligence & planning (01.02.2002)
Published in Marketing intelligence & planning (01.02.2002)
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Journal Article
Service failure and recovery in UK theme parks the employees perspective
Lewis, Barbara R., Clacher, Emma
Published in International journal of contemporary hospitality management (01.07.2001)
Published in International journal of contemporary hospitality management (01.07.2001)
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Journal Article
Changing perspectives on customer behaviour
Karantinou, Kalipso M., Hogg, Margaret K., Lewis, Barbara R.
Published in Journal of consumer behaviour (01.03.2006)
Published in Journal of consumer behaviour (01.03.2006)
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Journal Article
Service Quality: Students′ Assessment of Banks and Building Societies
Lewis, Barbara R, Orledge, Jayne, Mitchell, Vincent-Wayne
Published in International journal of bank marketing (01.01.1994)
Published in International journal of bank marketing (01.01.1994)
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Journal Article
The Youth Market for Financial Services
Lewis, Barbara R, Bingham, Graham H
Published in International journal of bank marketing (01.02.1991)
Published in International journal of bank marketing (01.02.1991)
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Journal Article
Service Quality
Lewis, Barbara R, Orledge, Jayne, Mitchell, Vincent-Wayne
Published in International journal of bank marketing (01.06.1994)
Published in International journal of bank marketing (01.06.1994)
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Journal Article
Factors that affect consumers' cross-buying intention: A model for financial services
Soureli, Magdalini, Lewis, Barbara R, Karantinou, Kalipso M
Published in Journal of financial services marketing (01.05.2008)
Published in Journal of financial services marketing (01.05.2008)
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Journal Article
Managing the Service Encounter: A Focus on the Employee
Lewis, Barbara R, Entwistle, Thomas W
Published in International journal of service industry management (01.12.1990)
Published in International journal of service industry management (01.12.1990)
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Journal Article