In pursuit of service productivity and customer satisfaction: the role of resources
Lee, Jenny (Jiyeon), Patterson, Paul G, Ngo, Liem Viet
Published in European journal of marketing (01.01.2017)
Published in European journal of marketing (01.01.2017)
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Journal Article
Service models and culture: impact on work behaviours
Mathies, Christine, Lee, Jenny (Jiyeon), Wong, Anthony
Published in The Journal of services marketing (10.08.2018)
Published in The Journal of services marketing (10.08.2018)
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Journal Article
Mindfulness and job performance: Does creativity matter?
Ngo, Liem Viet, Nguyen, Nguyen Phong, Lee, Jenny, Andonopoulos, Vasiliki
Published in Australasian marketing journal (01.08.2020)
Published in Australasian marketing journal (01.08.2020)
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Journal Article
Does customer satisfaction matter to managers’ earnings forecasts and stock returns?
Lee, Jenny (Jiyeon), Lim, Youngdeok, Oh, Hyung Il
Published in European journal of marketing (12.10.2018)
Published in European journal of marketing (12.10.2018)
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Journal Article
Gaining insights into why professionals continue or abandon pro bono service
Patterson, Paul G, McColl-Kennedy, Janet R, Lee, Jenny (Jiyeon), Brady, Michael K
Published in European journal of marketing (26.02.2021)
Published in European journal of marketing (26.02.2021)
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Journal Article
The role of place attachment in tourism research
Dwyer, Larry, Chen, Ning (Chris), Lee, Jenny (Jiyeon)
Published in Journal of travel & tourism marketing (13.06.2019)
Published in Journal of travel & tourism marketing (13.06.2019)
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Journal Article