by Lackman, Conway, Lanasa, John M.
Published in Psychology & marketing (01.03.1993)

by Lackman, Conway L., Hanson, David P., Lanasa, John M.
Published in Journal of marketing theory and practice (01.01.1997)

by Conway Lackman, Lanasa, John M
Published in Psychology & marketing (01.03.1993)

by Saban, Kenneth A., Hanson, David, Lanasa, John M.
Published in Performance improvement quarterly (01.12.2000)

by Saban, Kenneth A, Hanson, David, Lanasa, John M
Published in Performance improvement quarterly (2000)

by Burns, David, Lanasa, John, Lackman, Conway
Published in Services marketing quarterly (1999)

by Burns, David J, Lanasa, John M
Published in Review of business (01.07.1990)

by Presutti, William J, Lanasa, John M
Published in Review of business (01.04.1990)

by Burns, David J., Lanasa, John M., Lackman, Conway L.
Published in Journal of professional services marketing (01.12.1999)