Systems and methods for workforce optimization and analytics
Bourne, John, Murray, Ed, Iannone, Jeff, Keren, Shimon, McLean, Nick, Bourke, Mike, Fama, Jason, Watson, Joseph, Nies, James Gordon, Lyerly, Thomas
Year of Publication 14.02.2012
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Year of Publication 14.02.2012
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Systems and methods for workforce optimization and analytics
MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF, NIES JAMES GORDON
Year of Publication 14.02.2012
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Year of Publication 14.02.2012
Patent
Systems and methods for workforce optimization
Bourne, John, Murray, Ed, Iannone, Jeff, Keren, Shimon, McLean, Nick, Bourke, Mike, Fama, Jason, Watson, Joseph, Nies, James Gordon, Lyerly, Thomas
Year of Publication 07.02.2012
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Year of Publication 07.02.2012
Patent
Systems and methods for workforce optimization
MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF, NIES JAMES GORDON
Year of Publication 07.02.2012
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Year of Publication 07.02.2012
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Systems for integrating contact center monitoring, training and scheduling
Bourne, John, Murray, Ed, Iannone, Jeff, Keren, Shimon, McLean, Nick, Bourke, Mike, Fama, Jason, Watson, Joseph, Nies, James Gordon, Lyerly, Thomas
Year of Publication 31.01.2012
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Year of Publication 31.01.2012
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Systems for integrating contact center monitoring, training and scheduling
MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF, NIES JAMES GORDON
Year of Publication 31.01.2012
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Year of Publication 31.01.2012
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Systems and methods for workforce optimization
NIES JAMES G, MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF
Year of Publication 23.08.2007
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Year of Publication 23.08.2007
Patent
Systems and methods for workforce optimization and analytics
NIES JAMES G, MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF
Year of Publication 23.08.2007
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Year of Publication 23.08.2007
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