Towards a Better Measure of Customer Experience
Klaus, Philipp ‘Phil’, Maklan, Stan
Published in International journal of market research (01.03.2013)
Published in International journal of market research (01.03.2013)
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Journal Article
EXQ: a multiple-item scale for assessing service experience
"Phil" Klaus, Philipp, Maklan, Stan
Published in International journal of service industry management (09.03.2012)
Published in International journal of service industry management (09.03.2012)
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Journal Article
Come fly with me: exploring the private aviation customer experience (PAX)
Klaus, Philipp “Phil”, Tarquini-Poli, Annalisa
Published in European journal of marketing (26.04.2022)
Published in European journal of marketing (26.04.2022)
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Journal Article
Future research directions: Enhancing the citizenship experience
Kuppelwieser, Volker G., Klaus, Philipp "Phil"
Published in Journal of retailing and consumer services (01.11.2024)
Published in Journal of retailing and consumer services (01.11.2024)
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Journal Article
Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays - Evidence from United Kingdom (UK) Consumers
Chen, Cheng-Hao, Nguyen, Bang, Klaus, Philipp "Phil", Wu, Meng-Shan
Published in Journal of travel & tourism marketing (17.11.2015)
Published in Journal of travel & tourism marketing (17.11.2015)
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Journal Article
It’s just not fair: exploring the effects of firm customization on unfairness perceptions, trust, and loyalty
Nguyen, Bang, Klaus, Phil, Simkin, Lyndon
Published in The Journal of services marketing (02.09.2014)
Published in The Journal of services marketing (02.09.2014)
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Journal Article
Retail fairness: Exploring consumer perceptions of fairness towards retailers’ marketing tactics
Nguyen, Bang, Klaus, Philipp “Phil”
Published in Journal of retailing and consumer services (01.05.2013)
Published in Journal of retailing and consumer services (01.05.2013)
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Journal Article