How the Employee Looks and Looks at you: Building Customer–Employee Rapport
Kim, Kawon, Baker, Melissa A.
Published in Journal of hospitality & tourism research (Washington, D.C.) (01.01.2019)
Published in Journal of hospitality & tourism research (Washington, D.C.) (01.01.2019)
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Journal Article
Influence of customer value mind-set on affective and behavioral service outcomes: role of the scope and scale of service offerings at various touchpoints
Jin, Dan, DiPietro, Robin B., Kim, Kawon (Kathy), Meng, Fang, Torries, Edwin N.
Published in Journal of hospitality marketing & management (03.04.2023)
Published in Journal of hospitality marketing & management (03.04.2023)
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Journal Article