Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture
Akkawanitcha, Chuanchuen, Patterson, Paul, Buranapin, Siriwut, Kantabutra, Saranya
Published in The Journal of services marketing (13.07.2015)
Published in The Journal of services marketing (13.07.2015)
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