The Effects of Bold Text on Visual Search of Form Fields
Joseph, Kurt M., Knott, Benjamin A., Grier, Rebecca A.
Published in Proceedings of the Human Factors and Ergonomics Society Annual Meeting (01.09.2002)
Published in Proceedings of the Human Factors and Ergonomics Society Annual Meeting (01.09.2002)
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Journal Article
“Please Hold for the Next Available Agent:” The Effect of Hold Queue Content on Apparent Hold duration
Knott, Benjamin A., Pasquale, Theodore, Miller, Jim, Mills, Scott H., Joseph, Kurt M.
Published in Proceedings of the Human Factors and Ergonomics Society Annual Meeting (01.10.2003)
Published in Proceedings of the Human Factors and Ergonomics Society Annual Meeting (01.10.2003)
Get full text
Journal Article