Search Results - "Hur, JungYun" :: K.UTB vyhledávací portál

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Toward service recovery strategies: the role of consumer-organization relationship norms

by Hur, JungYun (Christine), Jang, SooCheong (Shawn)
Published in The Journal of services marketing (10.10.2016)

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Is consumer forgiveness possible?: Examining rumination and distraction in hotel service failures

by Hur, JungYun (Christine), Jang, SooCheong (Shawn)
Published in International journal of contemporary hospitality management (30.04.2019)

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Cultural appropriation and the country of origin effect

by Suh, YongGu, Hur, JungYun, Davies, Gary
Published in Journal of business research (01.08.2016)

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Is consumer forgiveness possible?

by Hur, JungYun (Christine), Jang, SooCheong (Shawn)
Published in International journal of contemporary hospitality management (30.04.2019)

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Anticipated guilt and pleasure in a healthy food consumption context

by Hur, JungYun, Jang, SooCheong (Shawn)
Published in International journal of hospitality management (01.07.2015)

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Consumers’ inference-dynamics about healthy menu promotions in a bundle context

by Hur, JungYun, Jang, SooCheong (Shawn)
Published in International journal of hospitality management (01.01.2015)

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When do consumers feel betrayal and face-loss? Examining service communality and social presence types in service failures

by Hur, JungYun, Jang, SooCheong (Shawn)
Published in Journal of foodservice business research (01.01.2017)

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Journal Article

Toward service recovery strategies: the role of consumer-organization relationship norms

Is consumer forgiveness possible?: Examining rumination and distraction in hotel service failures

Cultural appropriation and the country of origin effect

Is consumer forgiveness possible?

Anticipated guilt and pleasure in a healthy food consumption context

Consumers’ inference-dynamics about healthy menu promotions in a bundle context

When do consumers feel betrayal and face-loss? Examining service communality and social presence types in service failures

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