When Hostile Consumers Wreak Havoc on Your Brand: The Phenomenon of Consumer Brand Sabotage
Kähr, Andrea, Nyffenegger, Bettina, Krohmer, Harley, Hoyer, Wayne D.
Published in Journal of marketing (01.05.2016)
Published in Journal of marketing (01.05.2016)
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Journal Article
Consumer Cocreation in New Product Development
Hoyer, Wayne D., Chandy, Rajesh, Dorotic, Matilda, Krafft, Manfred, Singh, Siddharth S.
Published in Journal of service research : JSR (01.08.2010)
Published in Journal of service research : JSR (01.08.2010)
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Journal Article
Immunizing customers against negative brand-related information
Merlo, Omar, Eisingerich, Andreas B., Hoyer, Wayne D.
Published in Journal of the Academy of Marketing Science (2024)
Published in Journal of the Academy of Marketing Science (2024)
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Journal Article
Do life events always lead to change in purchase? The mediating role of change in consumer innovativeness, the variety seeking tendency, and price consciousness
Koschate-Fischer, Nicole, Hoyer, Wayne D., Stokburger-Sauer, Nicola E., Engling, Jan
Published in Journal of the Academy of Marketing Science (01.05.2018)
Published in Journal of the Academy of Marketing Science (01.05.2018)
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Journal Article
The Customer Relationship Management Process: Its Measurement and Impact on Performance
Reinartz, Werner, Krafft, Manfred, Hoyer, Wayne D.
Published in Journal of marketing research (01.08.2004)
Published in Journal of marketing research (01.08.2004)
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Journal Article
Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes
Homburg, Christian, Hoyer, Wayne D., Fassnacht, Martin
Published in Journal of marketing (01.10.2002)
Published in Journal of marketing (01.10.2002)
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Journal Article
Transforming the Customer Experience Through New Technologies
Hoyer, Wayne D., Kroschke, Mirja, Schmitt, Bernd, Kraume, Karsten, Shankar, Venkatesh
Published in Journal of interactive marketing (01.08.2020)
Published in Journal of interactive marketing (01.08.2020)
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Journal Article