Betrayal? Relationship quality implications in service recovery
Bugg Holloway, Betsy, Wang, Sijun, Beatty, Sharon E
Published in The Journal of services marketing (11.09.2009)
Published in The Journal of services marketing (11.09.2009)
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Journal Article
Consumer relationship proneness: a reexamination and extension across service exchanges
Turner Parish, Janet, Bugg Holloway, Betsy
Published in The Journal of services marketing (01.01.2010)
Published in The Journal of services marketing (01.01.2010)
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Journal Article
The mediating effects of customers’ intimacy perceptions on the trust-commitment relationship
Ponder, Nicole, Bugg Holloway, Betsy, Hansen, John D
Published in The Journal of services marketing (08.02.2016)
Published in The Journal of services marketing (08.02.2016)
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Journal Article
Acquiring New Donors: A Field Experiment Using Bonus Trigger Incentives
Helms-McCarty, Sara E., Diette, Timothy M., Holloway, Betsy Bugg
Published in Nonprofit and voluntary sector quarterly (01.04.2016)
Published in Nonprofit and voluntary sector quarterly (01.04.2016)
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Journal Article
Corporate social responsibility authenticity: Investigating its antecedents and outcomes
Alhouti, Sarah, Johnson, Catherine M., Holloway, Betsy Bugg
Published in Journal of business research (01.03.2016)
Published in Journal of business research (01.03.2016)
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Journal Article
Conjoint Analysis in Entrepreneurship Research: A Review and Research Agenda
Lohrke, Franz T., Holloway, Betsy Bugg, Woolley, Thomas W.
Published in Organizational research methods (01.01.2010)
Published in Organizational research methods (01.01.2010)
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Journal Article