Adopting self-service technology to do more with less
Hilton, Toni, Hughes, Tim, Little, Ed, Marandi, Ebi
Published in The Journal of services marketing (01.01.2013)
Published in The Journal of services marketing (01.01.2013)
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Journal Article
Value propositions: A service ecosystems perspective
Frow, Pennie, McColl-Kennedy, Janet R., Hilton, Toni, Davidson, Anthony, Payne, Adrian, Brozovic, Danilo
Published in Marketing theory (01.09.2014)
Published in Marketing theory (01.09.2014)
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Journal Article
Service co-creation and value realisation
Hilton, Toni, Hughes, Tim, Chalcraft, David
Published in Journal of marketing management (01.12.2012)
Published in Journal of marketing management (01.12.2012)
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Journal Article
Why clients need, rather than want, lawyers
Hilton, Toni, Migdal, Stephen
Published in International journal of the legal profession (01.03.2005)
Published in International journal of the legal profession (01.03.2005)
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Journal Article
Marketing Bequest Club Membership: An Exploratory Study of Legacy Pledgers
Sargeant, Adrian, Wymer, Walter, Hilton, Toni
Published in Nonprofit and voluntary sector quarterly (01.09.2006)
Published in Nonprofit and voluntary sector quarterly (01.09.2006)
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Journal Article
Bequest motives and barriers to giving: The case of direct mail donors
Sargeant, Adrian, Hilton, Toni, Wymer, Walter
Published in Nonprofit management & leadership (01.10.2006)
Published in Nonprofit management & leadership (01.10.2006)
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Journal Article