Controlling Customer Logistics Service
Heskett, James L.
Published in International journal of physical distribution & logistics management (01.05.1994)
Published in International journal of physical distribution & logistics management (01.05.1994)
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Journal Article
When right makes might
Heskett, James L, Sasser, W Earl, Schlesinger, Leonard A
Published in The Journal of business strategy (01.07.1997)
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Published in The Journal of business strategy (01.07.1997)
Journal Article
Focused issue on service management
Chase, Richard B, Heskett, James L, Roth, Aleda V, Jackson, III., William E., Kellogg, Deborah L, Darr, Eric D, Argote, Linda, Epple, Dennis, Sulek, Joanne M, Lind, Mary R, Marucheck, Ann S, Gal-Or, Esther, Dobbs, Ian M, Carmon, Ziv, Shanthikumar, J George, Carmon, Tali F, Sampson, Scott E, Weiss, Elliott N
Published in Management science (01.11.1995)
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Published in Management science (01.11.1995)
Journal Article
Surviving a Customer's Rage
Hart, Christopher W L, Heskett, James L, Sasser, W Earl
Published in Successful meetings (01.04.1991)
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Published in Successful meetings (01.04.1991)
Magazine Article