Benchmarking Airline Service Performance: A Reference Point for Airline and Government Evaluation
Bowen, Brent, Headley, Dean E., Lu, Chien-Tsung
Published in Public works management & policy (01.01.2003)
Published in Public works management & policy (01.01.2003)
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Journal Article
The Airline Quality Rating: Developing an Industry Standard
Bowen, Brent D, Headley, Dean E, Lutte, Rebecca K
Published in Journal of aviation/aerospace education and research (01.10.1993)
Published in Journal of aviation/aerospace education and research (01.10.1993)
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Journal Article
A Quantitative Methodology for Measuring Airline Quality
Bowen, Brent D, Headley, Dean E, Luedtke, Jacqueline R
Published in Journal of aviation/aerospace education and research (01.01.1992)
Published in Journal of aviation/aerospace education and research (01.01.1992)
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Journal Article