A Role Theory Perspective on Dyadic Interactions: The Service Encounter
Solomon, Michael R., Surprenant, Carol, Czepiel, John A., Gutman, Evelyn G.
Published in Journal of marketing (1985)
Published in Journal of marketing (1985)
Get full text
Journal Article
A Role Theory Perspective on Dyadic Interactions: The Service Encounter
Solomon, Michael R., Surprenant, Carol, Czepiel, John A., Gutman, Evelyn G.
Published in Journal of marketing (01.01.1985)
Published in Journal of marketing (01.01.1985)
Get full text
Journal Article