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Brave new world: service robots in the frontline
Wirtz, Jochen, Patterson, Paul G, Kunz, Werner H, Gruber, Thorsten, Lu, Vinh Nhat, Paluch, Stefanie, Martins, Antje
Published in International journal of service industry management (08.11.2018)
Published in International journal of service industry management (08.11.2018)
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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Lu, Vinh Nhat, Wirtz, Jochen, Kunz, Werner H, Paluch, Stefanie, Gruber, Thorsten, Martins, Antje, Patterson, Paul G
Published in Journal of service theory and practice (31.07.2020)
Published in Journal of service theory and practice (31.07.2020)
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Fostering collaborative research for customer experience – Connecting academic and practitioner worlds
Burton, Jamie, Gruber, Thorsten, Gustafsson, Anders
Published in Journal of business research (01.08.2020)
Published in Journal of business research (01.08.2020)
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New development: 'Healing at a distance'-telemedicine and COVID-19
Leite, Higor, Hodgkinson, Ian R., Gruber, Thorsten
Published in Public money & management (17.08.2020)
Published in Public money & management (17.08.2020)
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The Dawn of the AI Robots: Towards a New Framework of AI Robot Accountability
Tóth, Zsófia, Caruana, Robert, Gruber, Thorsten, Loebbecke, Claudia
Published in Journal of business ethics (01.07.2022)
Published in Journal of business ethics (01.07.2022)
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Co-creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes
Perks, Helen, Gruber, Thorsten, Edvardsson, Bo
Published in The Journal of product innovation management (01.11.2012)
Published in The Journal of product innovation management (01.11.2012)
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Fostering collaborative research for customer experience –Connecting academic and practitioner worlds
Burton, Jamie, Gruber, Thorsten, Gustafsson, Anders
Published in Journal of business research (01.06.2021)
Published in Journal of business research (01.06.2021)
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Advancing the understanding of the pre-purchase stage of the customer journey for service brands
Fuller, Rachel, Stocchi, Lara, Gruber, Thorsten, Romaniuk, Jenni
Published in European journal of marketing (17.01.2023)
Published in European journal of marketing (17.01.2023)
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The Long and Winding Road: Building Legitimacy for Complex Social Innovation in Networks
Verleye, Katrien, Perks, Helen, Gruber, Thorsten, Voets, Joris
Published in The Journal of product innovation management (01.11.2019)
Published in The Journal of product innovation management (01.11.2019)
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Customer deviance: A framework, prevention strategies, and opportunities for future research
Fombelle, Paul W., Voorhees, Clay M., Jenkins, Mason R., Sidaoui, Karim, Benoit, Sabine, Gruber, Thorsten, Gustafsson, Anders, Abosag, Ibrahim
Published in Journal of business research (01.08.2020)
Published in Journal of business research (01.08.2020)
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Developing a deeper understanding of positive customer feedback
Nasr, Linda, Burton, Jamie, Gruber, Thorsten
Published in The Journal of services marketing (13.03.2018)
Published in The Journal of services marketing (13.03.2018)
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