The EPSI model as the main factor for identifying customer satisfaction: empirical research
González Menorca, Leonor, Fernández-Ortiz, Rubén, Fuentes Lombardo, Guadalupe, Clavel San Emeterio, Mónica
Published in Total quality management & business excellence (03.03.2016)
Published in Total quality management & business excellence (03.03.2016)
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Journal Article
New methods of evaluating physical demand at work areas
Elola, Luis Navarro, Tejedor, Ana Clara Pastor, Menorca, Leonor González
Published in Technovation (01.10.1996)
Published in Technovation (01.10.1996)
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Journal Article
Unified Theory of Acceptance and Use of Social Apps: (UTAU-SA): The Role of Technology in the Promotion of Recycling Behavior
Juaneda-Ayensa, Emma, Clavel San Emeterio, Mónica, Cirilo-Jordan, Stephania, González-Menorca, Leonor
Published in Innovations in Digital Economy (2021)
Published in Innovations in Digital Economy (2021)
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Book Chapter
El reto de la calidad para el Tercer Sector Social. Análisis de casos de implantación del modelo EFQM/The challenge of quality for Social Third Sector. Cases analysis of EFQM model implementation
Ayensa, Emma Juaneda, Menorca, Leonor González, Servós, Carmen Marcuello
Published in Cuadernos de gestión (01.07.2013)
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Published in Cuadernos de gestión (01.07.2013)
Journal Article
La difusión de resultados en el ámbito universitario público. El papel de ciudadanos, gestores y financiadores
Gómez Gras, José María, Rodríguez Marín, Jesús, Mira Solves, José Joaquín, González Menorca, María Leonor, Díez de Castro, Emilio Pablo, Galán Vallejo, Manuel, Valcárcel Cases, Miguel
Published in Revista de investigación en educación (2009)
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Published in Revista de investigación en educación (2009)
Journal Article