Frontline encounters of the AI kind: An evolved service encounter framework
Robinson, Stacey, Orsingher, Chiara, Alkire, Linda, De Keyser, Arne, Giebelhausen, Michael, Papamichail, K. Nadia, Shams, Poja, Temerak, Mohamed Sobhy
Published in Journal of business research (01.08.2020)
Published in Journal of business research (01.08.2020)
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Journal Article
Negative word of mouth can be a positive for consumers connected to the brand
Wilson, Andrew E., Giebelhausen, Michael D., Brady, Michael K.
Published in Journal of the Academy of Marketing Science (01.07.2017)
Published in Journal of the Academy of Marketing Science (01.07.2017)
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Journal Article
Unintended effects of price promotions: Forgoing competitors’ price promotions strengthens incumbent brand loyalty
Pratt, Alexander B., Robinson, Stacey G., Voorhees, Clay M., Wang, Joyce (Feng), Giebelhausen, Michael D.
Published in Journal of the Academy of Marketing Science (01.09.2023)
Published in Journal of the Academy of Marketing Science (01.09.2023)
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Journal Article
Touch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
Giebelhausen, Michael, Robinson, Stacey G., Sirianni, Nancy J., Brady, Michael K.
Published in Journal of marketing (01.07.2014)
Published in Journal of marketing (01.07.2014)
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Journal Article
Worth waiting for: increasing satisfaction by making consumers wait
Giebelhausen, Michael D., Robinson, Stacey G., Cronin, J. Joseph
Published in Journal of the Academy of Marketing Science (01.12.2011)
Published in Journal of the Academy of Marketing Science (01.12.2011)
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Journal Article
Shopping, gambling or shambling? Penny auctions
Robinson, Stacey G., Giebelhausen, Michael D., Cotte, June
Published in Journal of business research (01.09.2013)
Published in Journal of business research (01.09.2013)
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Journal Article
Polymer-based Spherical Activated Carbons - From Adsorptive Properties to Filter Performance
Böhringer, Bertram, Guerra Gonzalez, Omar, Eckle, Ilsebill, Müller, Marco, Giebelhausen, Jann-Michael, Schrage, Christian, Fichtner, Sven
Published in Chemie ingenieur technik (01.01.2011)
Published in Chemie ingenieur technik (01.01.2011)
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Journal Article
Permissibility vs. Feasibility: AI in service from a CX perspective
Giebelhausen, Michael, Poehlman, T. Andrew
Published in The Journal of services marketing (05.01.2024)
Published in The Journal of services marketing (05.01.2024)
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Journal Article
Doing Good While Behaving Badly: Checkout Charity Process Mechanisms
Giebelhausen, Michael, Lawrence, Benjamin, Chun, HaeEun Helen
Published in Journal of business ethics (01.08.2021)
Published in Journal of business ethics (01.08.2021)
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Journal Article
When and why do artifact emojis lead to backfire effects on consumer response?
Kim, Claire Heeryung, Forcum, Lura, Giebelhausen, Michael
Published in Journal of consumer behaviour (01.07.2024)
Published in Journal of consumer behaviour (01.07.2024)
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Journal Article
The Warm Glow of Restaurant Checkout Charity
Giebelhausen, Michael, Lawrence, Benjamin, Chun, HaeEun Helen, Hsu, Liwu
Published in Cornell hospitality quarterly (01.11.2017)
Published in Cornell hospitality quarterly (01.11.2017)
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Journal Article