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Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]
by
Gebert
,
Henning
,
Geib, Malte
,
Kolbe, Lutz
,
Brenner, Walter
Published in
Journal of knowledge management
(01.12.2003)
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Knowledgeenabled customer relationship management integrating customer relationship management and knowledge management concepts1
by
Gebert
,
Henning
,
Geib, Malte
,
Kolbe, Lutz
,
Brenner, Walter
Published in
Journal of knowledge management
(01.12.2003)
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Journal Article
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Potenziale des Skill-Managements
by
GEBERT
,
Henning
,
KUTSCH, Oliver
Published in
Wirtschaftsinformatik
(2003)
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