by Boles, James, Johnston, Wesley, Gardner, Alston
Published in The Journal of business & industrial marketing (01.10.1999)

by Gardner, Alston, Bistritz, Stephen J, Klompmaker, Jay E
Published in Telemarketing & call center solutions (01.09.1997)

by Gardner, Alston, Bistritz, Stephen J, Klompmaker, Jay E
Published in Customer inter@ction solutions (01.09.1997)

by Gardner, Alston, Bistritz, Stephen J, Klompmaker, Jay E
Published in Marketing management (Chicago, Ill.) (01.07.1998)

by Bistritz, Stephen J, Gardner, Alston, Klompmaker, Jay E
Published in Marketing management (Chicago, Ill.) (01.10.1998)