Transformative service research: An agenda for the future
Anderson, Laurel, Ostrom, Amy L., Corus, Canan, Fisk, Raymond P., Gallan, Andrew S., Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W., Rosenbaum, Mark S., Shirahada, Kunio, Williams, Jerome D.
Published in Journal of business research (01.08.2013)
Published in Journal of business research (01.08.2013)
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Journal Article
Why did this happen to me? Causal attributions of illness and cultural health capital
Gallan, Andrew S., Helkkula, Anu, McConnell, William R.
Published in Social science & medicine (1982) (01.06.2024)
Published in Social science & medicine (1982) (01.06.2024)
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Journal Article
Exploring customer engagement tensions when pursuing responsible business practices
Gallan, Andrew S., Hildebrand, Diogo, Komarova, Yuliya, Rubin, Dan, Shay, Ronen
Published in Journal of service management (17.07.2024)
Published in Journal of service management (17.07.2024)
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Journal Article
Transforming community well-being through patients' lived experiences
Gallan, Andrew S., McColl-Kennedy, Janet R., Barakshina, Tatiana, Figueiredo, Bernardo, Jefferies, Josephine Go, Gollnhofer, Johanna, Hibbert, Sally, Luca, Nadina, Roy, Sanjit, Spanjol, Jelena, Winklhofer, Heidi
Published in Journal of business research (01.07.2019)
Published in Journal of business research (01.07.2019)
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Journal Article
Service-Logic innovations: How to Innovate Customers, Not Products
Michel, Stefan, Brown, Stephen W., Gallan, Andrew S.
Published in California management review (01.04.2008)
Published in California management review (01.04.2008)
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Journal Article
Conceptualisation and Aspirations of Transformative Service Research
Rosenbaum, Mark S, Corus, Canan, Ostrom, Amy L, Anderson, Laurel, Fisk, Raymond P, Gallan, Andrew S, Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W, Shirahada, Kunio, Williams, Jerome D
Published in Journal of research for consumers (01.01.2011)
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Published in Journal of research for consumers (01.01.2011)
Journal Article
Examining career development programs for the sales force
Jackson, Donald W., Hollmann, Thomas, Gallan, Andrew S.
Published in The Journal of business & industrial marketing (01.08.2006)
Published in The Journal of business & industrial marketing (01.08.2006)
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Journal Article
How do you feel today? Managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R., Danaher, Tracey S., Gallan, Andrew S., Orsingher, Chiara, Lervik-Olsen, Line, Verma, Rohit
Published in Journal of business research (01.10.2017)
Published in Journal of business research (01.10.2017)
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Journal Article
Beyond HCAHPS: Analysis of patients’ comments provides an expanded view of their hospital experiences
Gallan, Andrew S, Niraj, Rakesh, Singh, Awanindra
Published in Patient experience journal (27.04.2022)
Published in Patient experience journal (27.04.2022)
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Journal Article