Service workers and “difficult customers”: quality challenges at the front line
Gal, Iddo, Yagil, Dana, Luria, Gil
Published in International journal of quality and service sciences (23.06.2021)
Published in International journal of quality and service sciences (23.06.2021)
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Journal Article
Tribute to Jim Ridgway and his contributions to statistics education and statistical literacy
Engel, Joachim, Gal, Iddo, McCusker, Sean, Nicholson, James
Published in Teaching statistics (01.07.2024)
Published in Teaching statistics (01.07.2024)
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Journal Article
Status, National Culture and Customers’ Propensity to Complain
Luria, Gil, Levanon, Asaf, Yagil, Dana, Gal, Iddo
Published in Social indicators research (01.03.2016)
Published in Social indicators research (01.03.2016)
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Journal Article