Logistics service quality: a new way to loyalty
Gil Saura, Irene, Servera Francés, David, Berenguer Contrí, Gloria, Fuentes Blasco, María
Published in Industrial management + data systems (23.05.2008)
Published in Industrial management + data systems (23.05.2008)
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Journal Article
Influence of Electronic Word-Of-Mouth on Restaurant Choice Decisions: Does It Depend on Gender in the Millennial Generation?
Haro-Sosa, Giovanny, Moliner-Velázquez, Beatriz, Gil-Saura, Irene, Fuentes-Blasco, María
Published in Journal of theoretical and applied electronic commerce research (01.03.2024)
Published in Journal of theoretical and applied electronic commerce research (01.03.2024)
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Journal Article
Causas y consecuencias sociales de la satisfacción de los clientes con hoteles
Moliner Velázquez, Beatriz, Gallarza, Martina G., Gil Saura, Irene, Fuentes Blasco, María
Published in Cuadernos de turismo (14.07.2015)
Published in Cuadernos de turismo (14.07.2015)
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Journal Article
The role of ICT, eWOM and guest characteristics in loyalty
Moliner-Velázquez, Beatriz, Fuentes-Blasco, María, Gil-Saura, Irene
Published in Journal of hospitality and tourism technology (18.06.2019)
Published in Journal of hospitality and tourism technology (18.06.2019)
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Journal Article
How does customer perception of salespeople influence the relationship? A study in an emerging economy
Arditto, Luis, Cambra-Fierro, Jesús J., Fuentes-Blasco, María, Jaraba, Ana Olavarría, Vázquez-Carrasco, Rosario
Published in Journal of retailing and consumer services (01.05.2020)
Published in Journal of retailing and consumer services (01.05.2020)
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Journal Article
Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing
Fuentes-Blasco, María, Moliner-Velázquez, Beatriz, Gil-Saura, Irene
Published in Management decision (01.01.2017)
Published in Management decision (01.01.2017)
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Journal Article
Motivations and attitudes towards consulting eWOM when booking accommodation
Moliner-Velázquez, Beatriz, Fuentes-Blasco, María, Gil-Saura, Irene
Published in Service business (01.06.2023)
Published in Service business (01.06.2023)
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Journal Article
Motivations toward Electronic Word-of-Mouth Sending Behavior Regarding Restaurant Experiences in the Millennial Generation
Haro-Sosa, Giovanny, Moliner-Velázquez, Beatriz, Gil-Saura, Irene, Fuentes-Blasco, Maria
Published in Journal of theoretical and applied electronic commerce research (01.06.2024)
Published in Journal of theoretical and applied electronic commerce research (01.06.2024)
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Journal Article