Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible
Fornell, Claes, Morgeson, Forrest V., Hult, G. Tomas M.
Published in Journal of marketing (01.09.2016)
Published in Journal of marketing (01.09.2016)
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Journal Article
An investigation of the cross-national determinants of customer satisfaction
Morgeson, Forrest V., Mithas, Sunil, Keiningham, Timothy L., Aksoy, Lerzan
Published in Journal of the Academy of Marketing Science (01.04.2011)
Published in Journal of the Academy of Marketing Science (01.04.2011)
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Journal Article
Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination
Keiningham, Timothy, Aksoy, Lerzan, Buoye, Alexander, Yan, An, Morgeson, Forrest V., Woodall, Gina, Larivière, Bart
Published in Journal of service research : JSR (14.12.2023)
Published in Journal of service research : JSR (14.12.2023)
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Journal Article
Modeling Heterogeneity in the Satisfaction, Loyalty Intention, and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels
LARIVIÈRE, BART, KEININGHAM, TIMOTHY L., AKSOY, LERZAN, YALÇIN, ATAKAN, MORGESON, FORREST V., MITHAS, SUNIL
Published in Journal of marketing research (01.02.2016)
Published in Journal of marketing research (01.02.2016)
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Journal Article
The American Customer Satisfaction Index (ACSI): A sample dataset and description
Morgeson, Forrest V., Hult, G. Tomas M., Sharma, Udit, Fornell, Claes
Published in Data in brief (01.06.2023)
Published in Data in brief (01.06.2023)
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Journal Article
An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction
Fornell, Claes, Morgeson, Forrest V., Hult, G. Tomas M.
Published in Journal of marketing (01.09.2016)
Published in Journal of marketing (01.09.2016)
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Journal Article
Customer Satisfaction and Stock Prices: High Returns, Low Risk
Fornell, Claes, Mithas, Sunil, Morgeson, Forrest V., Krishnan, M. S.
Published in Journal of marketing (01.01.2006)
Published in Journal of marketing (01.01.2006)
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Journal Article
The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
Fornell, Claes, Mithas, Sunil, Forrest V. Morgeson
Published in Marketing science (Providence, R.I.) (01.09.2009)
Published in Marketing science (Providence, R.I.) (01.09.2009)
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Journal Article
Customer Satisfaction and Stock Prices: High Returns, Low Risk
Fornell, Claes, Mithas, Sunil, Morgeson, Forrest V., Krishnan, M.S.
Published in Journal of marketing (01.01.2006)
Published in Journal of marketing (01.01.2006)
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Journal Article