Identifying categories of service innovation: A review and synthesis of the literature
Snyder, Hannah, Witell, Lars, Gustafsson, Anders, Fombelle, Paul, Kristensson, Per
Published in Journal of business research (01.07.2016)
Published in Journal of business research (01.07.2016)
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Journal Article
Customer deviance: A framework, prevention strategies, and opportunities for future research
Fombelle, Paul W., Voorhees, Clay M., Jenkins, Mason R., Sidaoui, Karim, Benoit, Sabine, Gruber, Thorsten, Gustafsson, Anders, Abosag, Ibrahim
Published in Journal of business research (01.08.2020)
Published in Journal of business research (01.08.2020)
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Journal Article
Shopping under the influence of curiosity: How retailers use mystery to drive purchase motivation
Hill, Krista M., Fombelle, Paul W., Sirianni, Nancy J.
Published in Journal of business research (01.03.2016)
Published in Journal of business research (01.03.2016)
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Journal Article
"Mere Measurement Plus": How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior
BONE, STERLING A., LEMON, KATHERINE N., VOORHEES, CLAY M., LILJENQUIST, KATIE A., FOMBELLE, PAUL W., DETIENNE, KRISTEN BELL, MONEY, R. BRUCE
Published in Journal of marketing research (01.02.2017)
Published in Journal of marketing research (01.02.2017)
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Journal Article
Defining service innovation: A review and synthesis
Witell, Lars, Snyder, Hannah, Gustafsson, Anders, Fombelle, Paul, Kristensson, Per
Published in Journal of business research (01.08.2016)
Published in Journal of business research (01.08.2016)
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Journal Article
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
Voorhees, Clay M., Fombelle, Paul W., Gregoire, Yany, Bone, Sterling, Gustafsson, Anders, Sousa, Rui, Walkowiak, Travis
Published in Journal of business research (01.10.2017)
Published in Journal of business research (01.10.2017)
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Journal Article
Healthy aging adviser: Designing a service to support the life transitions and autonomy of older adults
Kim, Miso, Ramdin, Valeria, Pozzar, Rachel, Fombelle, Paul, Zhou, Xing, Zhang, Yixuan, Jiang, Muling
Published in The Design journal (04.03.2022)
Published in The Design journal (04.03.2022)
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Journal Article
Defining service innovation: A review and syntesis
Witell, Lars, Snyder, Hannah, Gustafsson, Anders, Fombelle, Paul, Kristensson, Per
Published in Journal of business research (2016)
Published in Journal of business research (2016)
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Journal Article
Fun Made Me Do It! Transforming Consumer Well-being Through Serious Play
Tignor, Stefanie M, Fombelle, Paul W, Sirianni, Nancy J
Published in Advances in Consumer Research (01.01.2014)
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Published in Advances in Consumer Research (01.01.2014)
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