It’s Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company
Porath, Christine, MacInnis, Deborah, Folkes, Valerie S.
Published in Journal of service research : JSR (01.08.2011)
Published in Journal of service research : JSR (01.08.2011)
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Journal Article
An attributional analysis of excuse giving: studies of a naive theory of emotion
Weiner, B, Amirkhan, J, Folkes, V S, Verette, J A
Published in Journal of personality and social psychology (01.02.1987)
Published in Journal of personality and social psychology (01.02.1987)
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Journal Article
A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport
Folkes, Valerie S., Koletsky, Susan, Graham, John L.
Published in The Journal of consumer research (01.03.1987)
Published in The Journal of consumer research (01.03.1987)
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