Constrained exploration of trade spaces
Reddy, S.Y., Fertig, K.W., McCormick, D.J.
Published in 2nd IEEE International Conference on Space Mission Challenges for Information Technology (SMC-IT'06) (2006)
Published in 2nd IEEE International Conference on Space Mission Challenges for Information Technology (SMC-IT'06) (2006)
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Conference Proceeding
DYNAMIC SKILL-BASED CALL ROUTING
DOYLE, ROBERT, UCKUN, N. SERDAR, WILLIAMS, LAIRD C, WANG, XUEMEI, FERTIG, KENNETH W
Year of Publication 28.08.2007
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Year of Publication 28.08.2007
Patent
Dynamic skill-based call routing
Doyle, Robert, Williams, Laird C, Fertig, Kenneth W, Wang, Xuemei, Uckun, N. Serdar
Year of Publication 07.11.2006
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Year of Publication 07.11.2006
Patent
Dynamic skill-based call routing
FERTIG KENNETH W, UCKUN N. SERDAR, WILLIAMS LAIRD C, DOYLE ROBERT, WANG XUEMEI
Year of Publication 07.11.2006
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Year of Publication 07.11.2006
Patent
Multi-site responsibility-based routing
ANTHONY J. DEZONNO, KURT SUNDERMAN, KENNETH W. FERTIG, OLE J. MENGSHOEL
Year of Publication 14.09.2006
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Year of Publication 14.09.2006
Patent
Dynamic skill-based call routing depending on occupancy levels of agents
UCKUN, SERDAR N, DOYLE, ROBERT, WILLIAMS, LAIRD C, WANG, XUEMEI, FERTIG, KENNETH W
Year of Publication 02.01.2004
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Year of Publication 02.01.2004
Patent
Dynamic skill-based call routing
N. SERDAR UCKUN, KENNETH W. FERTIG, ROBERT DOYLE, XUEMEI WANG, LAIRD C. WILLIAMS
Year of Publication 03.04.2003
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Year of Publication 03.04.2003
Patent
multi-site responsibility-based routing
ANTHONY J. DEZONNO, KURT SUNDERMAN, KENNETH W. FERTIG, OLE J MENGSHOEL
Year of Publication 19.12.2002
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Year of Publication 19.12.2002
Patent
Dynamic skill-based call routing
DOYLE, ROBERT, WILLIAMS, LAIRD C, WANG, XUEMEI, FERTIG, KENNETH W, UCKUN, N SERDAR
Year of Publication 31.05.2002
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Year of Publication 31.05.2002
Patent