Method and apparatus for multi-contact scheduling
Nourbakhsh, Illah, Matan, Ofer, Fama, Jason, Veach, Scott, Hamilton, Edward, Fukunaga, Alex
Year of Publication 04.10.2005
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Year of Publication 04.10.2005
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Method and apparatus for multi-contact scheduling
MATAN OFER, HAMILTON EDWARD, NOURBAKHSH ILLAH, FUKUNAGA ALEX, FAMA JASON, VEACH SCOTT
Year of Publication 04.10.2005
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Year of Publication 04.10.2005
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Method and apparatus for multi-contact scheduling
MATAN OFER, HAMILTON EDWARD, NOURBAKHSH ILLAH, FUKUNAGA ALEX, FAMA JASON, VEACH SCOTT
Year of Publication 09.06.2005
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Year of Publication 09.06.2005
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SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION
MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, WATSON JOSEPH, LVERLY THOMAS, MURRAY ED, BOURKE MIKE, IANNONE JEFF, NIES JAMES GORDON
Year of Publication 31.07.2008
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Year of Publication 31.07.2008
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Method and system for concurrent error identification in resource scheduling
FICHTENHOLTZ GREGORY, MATAN OFER, REUSSER EDWARD, UCKUN SERDAR, NOURBAKHSH ILLAH, HITE CHERYL, FAMA JASON, BOEHMER TIFFANY, SHVARTS SIMON, MORSE TYLER
Year of Publication 09.03.2006
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Year of Publication 09.03.2006
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Systems and methods for workforce optimization and integration
NIES JAMES G, MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, WATSON JOSEPH, LVERLY THOMAS, MURRAY ED, BOURKE MIKE, IANNONE JEFF
Year of Publication 06.09.2007
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Year of Publication 06.09.2007
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Systems and methods for workforce optimization and analytics
NIES JAMES G, MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF
Year of Publication 23.08.2007
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Year of Publication 23.08.2007
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Systems and methods for workforce optimization
NIES JAMES G, MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF
Year of Publication 23.08.2007
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Year of Publication 23.08.2007
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Method and system for concurrent error identification in resource scheduling
FICHTENHOLTZ GREGORY, MATAN OFER, REUSSER EDWARD, UCKUN SERDAR, NOURBAKHSH ILLAH, HITE CHERYL, FAMA JASON, BOEHMER TIFFANY, SHVARTS SIMON, MORSE TYLER
Year of Publication 25.10.2005
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Year of Publication 25.10.2005
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SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND ANALYTICS
WATSON, JOSEPH, BOURNE, JOHN, BOURKE, MICHAEL R, FAMA, JASON, KEREN, SHIMON, NIES, JAMES GORDON, MURRAY, EDWARD, LYERLY, THOMAS, IANNONE, JEFF, MCLEAN, NICK
Year of Publication 10.04.2007
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Year of Publication 10.04.2007
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Method and apparatus for skill based scheduling in a call centre
FUKUNAGA, ALEX, HAMILTON, EDWARD, FAMA, JASON, MATAN, OFER, NOURBAKHSH, ILLAH, VEACH, SCOTT
Year of Publication 04.06.2003
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Year of Publication 04.06.2003
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Method and apparatus for multi-contact scheduling
MATAN OFER, HAMILTON EDWARD, NOURBAKHSH ILLAH, FUKUNAGA ALEX, FAMA JASON, VEACH SCOTT
Year of Publication 09.01.2003
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Year of Publication 09.01.2003
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Method and apparatus for multi-contact scheduling
Matan, Ofer, Nourbakhsh, Illah, Fama, Jason, Veach, Scott, Hamilton, Edward, Fukunaga, Alex
Year of Publication 09.01.2003
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Year of Publication 09.01.2003
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Method and apparatus for skill based scheduling in a call centre
FUKUNAGA, ALEX, HAMILTON, EDWARD, FAMA, JASON, MATAN, OFER, NOURBAKHSH, ILLAH, VEACH, SCOTT
Year of Publication 09.10.2002
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Year of Publication 09.10.2002
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Method and system for concurrent error identification in resource scheduling
FICHTENHOLTZ GREGORY, MATAN OFER, NOURBAKHSH IIIAH, REUSSER EDWARD, UCKUN SERDAR, HITE CHERYL, FAMA JASON, BOEHMER TIFFANY, SHVARTS SIMON, MORSE TYLER
Year of Publication 24.10.2002
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Year of Publication 24.10.2002
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