Systems and methods for workforce optimization and analytics
Bourne, John, Murray, Ed, Iannone, Jeff, Keren, Shimon, McLean, Nick, Bourke, Mike, Fama, Jason, Watson, Joseph, Nies, James Gordon, Lyerly, Thomas
Year of Publication 14.02.2012
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Year of Publication 14.02.2012
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Systems and methods for workforce optimization and analytics
MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF, NIES JAMES GORDON
Year of Publication 14.02.2012
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Year of Publication 14.02.2012
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Systems and methods for workforce optimization
Bourne, John, Murray, Ed, Iannone, Jeff, Keren, Shimon, McLean, Nick, Bourke, Mike, Fama, Jason, Watson, Joseph, Nies, James Gordon, Lyerly, Thomas
Year of Publication 07.02.2012
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Year of Publication 07.02.2012
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Systems and methods for workforce optimization
MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF, NIES JAMES GORDON
Year of Publication 07.02.2012
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Year of Publication 07.02.2012
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Systems for integrating contact center monitoring, training and scheduling
Bourne, John, Murray, Ed, Iannone, Jeff, Keren, Shimon, McLean, Nick, Bourke, Mike, Fama, Jason, Watson, Joseph, Nies, James Gordon, Lyerly, Thomas
Year of Publication 31.01.2012
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Year of Publication 31.01.2012
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Systems for integrating contact center monitoring, training and scheduling
MCLEAN NICK, BOURNE JOHN, KEREN SHIMON, FAMA JASON, LYERLY THOMAS, WATSON JOSEPH, MURRAY ED, BOURKE MIKE, IANNONE JEFF, NIES JAMES GORDON
Year of Publication 31.01.2012
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Year of Publication 31.01.2012
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Method and system for concurrent error identification in resource scheduling
FICHTENHOLTZ GREGORY, MATAN OFER, REUSSER EDWARD, UCKUN SERDAR, NOURBAKHSH ILLAH, HITE CHERYL, FAMA JASON, BOEHMER TIFFANY, SHVARTS SIMON, MORSE TYLER
Year of Publication 06.07.2010
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Year of Publication 06.07.2010
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SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
PELEG, URI, FAMA, JASON, NIES, JAMES, GORDON, PRABHU, VINOD, BOURKE, MICHAEL, ROBERT, SHVARTS, SIMON
Year of Publication 04.12.2008
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Year of Publication 04.12.2008
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SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
PELEG, URI, FAMA, JASON, NIES, JAMES, GORDON, PRABHU, VINOD, BOURKE, MICHAEL, ROBERT, SHVARTS, SIMON
Year of Publication 20.11.2008
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Year of Publication 20.11.2008
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Systems and Methods for Scheduling Contact Center Agents
NIES JAMES G, FAMA JASON, PELEG URI, PRABHU VINOD, SHVARTS SIMON, BOURKE MIKE
Year of Publication 21.02.2008
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Year of Publication 21.02.2008
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Systems and methods for automatic scheduling of a workforce
LAWRENCE RICHARD M, FAMA JASON, PELEG URI, BOURKE MICHAEL R, JOSHI SAMEET VASANT
Year of Publication 03.01.2008
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Year of Publication 03.01.2008
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SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
PELEG, URI, FAMA, JASON, NIES, JAMES, GORDON, PRABHU, VINOD, BOURKE, MICHAEL, ROBERT, SHVARTS, SIMON
Year of Publication 03.01.2008
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Year of Publication 03.01.2008
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Systems and methods for automatic scheduling of a workforce
LAWRENCE RICHARD M, FAMA JASON, PELEG URI, BOURKE MICHAEL R, JOSHI SAMEET VASANT
Year of Publication 03.01.2008
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Year of Publication 03.01.2008
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SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
PELEG, URI, FAMA, JASON, NIES, JAMES, GORDON, PRABHU, VINOD, BOURKE, MICHAEL, ROBERT, SHVARTS, SIMON
Year of Publication 03.01.2008
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Year of Publication 03.01.2008
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Systems and methods for integrating outsourcers
FAMA JASON, PELEG URI, PRABHU VINOD, SHVARTS SIMON, BOURKE MIKE, NIES JAMES GORDON
Year of Publication 27.12.2007
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Year of Publication 27.12.2007
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
BOURKE, MICHAEL R., JR, PELEG, URI, FAMA, JASON, JOSHI, SAMEET VASANT, LAWRENCE, RICHARD M
Year of Publication 05.02.2007
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Year of Publication 05.02.2007
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SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
PELEG, URI, FAMA, JASON, PRABHU, VINOD, NIES, JAMES GORDON, SHVARTS, SIMON, BOURKE, MIKE
Year of Publication 02.02.2007
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Year of Publication 02.02.2007
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Method and System for Concurrent Error Identification in Resource Scheduling
FICHTENHOLTZ GREGORY, MATAN OFER, REUSSER EDWARD, UCKUN SERDAR, NOURBAKHSH ILLAH, HITE CHERYL, FAMA JASON, BOEHMER TIFFANY, SHVARTS SIMON, MORSE TYLER
Year of Publication 17.04.2008
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Year of Publication 17.04.2008
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Method and system for concurrent error identification in resource scheduling
FICHTENHOLTZ GREGORY, MATAN OFER, REUSSER EDWARD, UCKUN SERDAR, NOURBAKHSH ILLAH, HITE CHERYL, FAMA JASON, BOEHMER TIFFANY, SHVARTS SIMON, MORSE TYLER
Year of Publication 09.10.2007
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Year of Publication 09.10.2007
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