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BOURKE, JR. MICHAEL R, LAWRENCE RICHARD M, FAMA JASON, PELEG URI, JOSHI SAMEET VASANT
Year of Publication 06.05.2014
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Year of Publication 06.05.2014
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Systems and methods for scheduling contact center agents
FAMA JASON, PELEG URI, PRABHU VINOD, SHVARTS SIMON, BOURKE MIKE, NIES JAMES GORDON
Year of Publication 22.04.2014
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Year of Publication 22.04.2014
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Workforce management system
Deka, Kaushik, Fama, Jason, Chappell, Geoff, Zeoli, Mike, Kumar, Amit
Year of Publication 08.03.2011
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Year of Publication 08.03.2011
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SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH AND BACK OFFICES
KEREN SHIMON, DEMOS DARYL, BOURKE MICHAEL, FAMA JASON, MCLEAN NICHOLAS ALEXANDER
Year of Publication 22.03.2012
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Year of Publication 22.03.2012
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Systems and methods for automatic scheduling of a workforce
BOURKE, JR. MICHAEL R, LAWRENCE RICHARD M, FAMA JASON, PELEG URI, JOSHI SAMEET VASANT
Year of Publication 06.03.2012
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Year of Publication 06.03.2012
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Systems and methods for automatic scheduling of a workforce
Fama, Jason, Peleg, Uri, Bourke, Jr, Michael R, Lawrence, Richard M, Joshi, Sameet Vasant
Year of Publication 06.03.2012
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Year of Publication 06.03.2012
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Systems and methods for providing workforce optimization to branch and back offices
KEREN SHIMON, DEMOS DARYL, BOURKE MICHAEL, FAMA JASON, MCLEAN NICHOLAS ALEXANDER
Year of Publication 13.12.2011
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Year of Publication 13.12.2011
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Systems and methods for providing workforce optimization to branch and back offices
McLean, Nicholas Alexander, Keren, Shimon, Demos, Daryl, Bourke, Michael, Fama, Jason
Year of Publication 13.12.2011
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Year of Publication 13.12.2011
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
BOURKE, JR. MICHAEL R, LAWRENCE RICHARD M, FAMA JASON, PELEG URI, JOSHI SAMEET VASANT
Year of Publication 01.12.2011
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Year of Publication 01.12.2011
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System and Method for Long Term Forecasting
LAWRENCE RICHARD M, FAMA JASON, BOURKE MICHAEL ROBERT, SEETHARAMAN KRITHIKA
Year of Publication 04.12.2008
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Year of Publication 04.12.2008
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System and method for long term forecasting
BOURKE, MICHAEL ROBERT, SEETHARAMAN, KRITHIKA, FAMA, JASON, LAWRENCE, RICHARD M
Year of Publication 03.12.2008
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Year of Publication 03.12.2008
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SYSTEMS AND METHODS OF PARTIAL SHIFT SWAPPING
FAMA, JASON, KORENBLIT, SHMUEL, TEWARI, SWATI, BOURKE, MICHAEL, ROBERT
Year of Publication 06.11.2008
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Year of Publication 06.11.2008
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Systems and methods for displaying agent activity exceptions
BOURKE, JR. MICHAEL R, LAWRENCE RICHARD M, FAMA JASON, PELEG URI, JOSHI SAMEET VASANT
Year of Publication 31.05.2011
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Year of Publication 31.05.2011
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