by Edvardsson, Bo, Tronvoll, Bård, Gruber, Thorsten
Published in Journal of the Academy of Marketing Science (01.04.2011)

by Vink, Josina, Koskela-Huotari, Kaisa, Tronvoll, Bård, Edvardsson, Bo, Wetter-Edman, Katarina
Published in Journal of service research : JSR (01.05.2021)

by Koskela-Huotari, Kaisa, Edvardsson, Bo, Jonas, Julia M., Sörhammar, David, Witell, Lars
Published in Journal of business research (01.08.2016)

by Tronvoll, Bård, Edvardsson, Bo
Published in Marketing theory (01.12.2022)

by Caridà, Angela, Edvardsson, Bo, Colurcio, Maria
Published in Marketing theory (01.03.2019)

by Gebauer, Heiko, Edvardsson, Bo, Gustafsson, Anders, Witell, Lars
Published in Journal of service research : JSR (01.05.2010)

by Edvardsson, Bo, Tronvoll, Bård
Published in International journal of quality and service sciences (19.12.2022)

by Edvardsson, Bo, Kristensson, Per, Magnusson, Peter, Sundström, Erik
Published in Technovation (01.07.2012)

by Heinonen, Kristina, Strandvik, Tore, Mickelsson, Karl-Jacob, Edvardsson, Bo, Sundström, Erik, Andersson, Per
Published in International journal of service industry management (10.08.2010)

by Findsrud, Rolf, Tronvoll, Bård, Edvardsson, Bo
Published in Marketing theory (01.12.2018)

by Xu, Yingzi, Marshall, Roger, Edvardsson, Bo, Tronvoll, Bård
Published in International journal of service industry management (01.01.2014)

by Andreassen, Tor Wallin, Kristensson, Per, Lervik-Olsen, Line, Parasuraman, A, McColl-Kennedy, Janet R, Edvardsson, Bo, Colurcio, Maria
Published in International journal of service industry management (21.03.2016)

by Gebauer, Heiko, Paiola, Marco, Edvardsson, Bo
Published in Scandinavian journal of management (01.12.2012)

by Åkesson, Maria, Edvardsson, Bo
Published in International journal of quality and service sciences (01.01.2018)

by Han, Hyunjeong “Spring”, Lee, Jungwoo, Edvardsson, Bo, Verma, Rohit
Published in Journal of hospitality and tourism technology (04.03.2022)

by Gebauer, Heiko, Edvardsson, Bo, Bjurko, Margareta
Published in International journal of service industry management (27.04.2010)

by Edvardsson, Bo, Gustafsson, Anders, Kristensson, Per, Magnusson, Peter, Matthing, Jonas
Year of Publication 2006

by Tronvoll, Bård, Brown, Stephen W, Gremler, Dwayne D, Edvardsson, Bo
Published in International journal of service industry management (11.10.2011)

by Roos, Inger, Edvardsson, Bo, Gustafsson, Anders
Published in Journal of service research : JSR (01.02.2004)

by Edvardsson, Bo
Published in Managing service quality (01.04.2005)