Banking customers' varied reactions to service recovery strategies
Duffy, Jo Ann M, Miller, John M, Bexley, James B
Published in International journal of bank marketing (01.01.2006)
Published in International journal of bank marketing (01.01.2006)
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Journal Article
Identifying and studying “best‐performing” services: An application of DEA to long‐term care
Duffy, Jo Ann M, Fitzsimmons, James A, Jain, Nikhil
Published in Benchmarking : an international journal (01.05.2006)
Published in Benchmarking : an international journal (01.05.2006)
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Journal Article
Exploring career-life success and family social support of successful women in Canada, Argentina and Mexico
Lirio, Pamela, Lituchy, Terri R., Ines Monserrat, Silvia, Olivas-Lujan, Miguel R., Duffy, Jo Ann, Fox, Suzy, Gregory, Ann, Punnett, B.J., Santos, Neusa
Published in Career development international (2007)
Published in Career development international (2007)
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Journal Article
Imatinib Treatment for Idiopathic Pulmonary Fibrosis: Randomized Placebo-controlled Trial Results
DANIELS, Craig E, LASKY, Joseph A, LIMPER, Andrew H, MIERAS, Kathleen, GABOR, Edith, SCHROEDER, Darrell R
Published in American journal of respiratory and critical care medicine (15.03.2010)
Published in American journal of respiratory and critical care medicine (15.03.2010)
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Journal Article
The service concept: the missing link in service design research?
Goldstein, Susan Meyer, Johnston, Robert, Duffy, JoAnn, Rao, Jay
Published in Journal of operations management (01.04.2002)
Published in Journal of operations management (01.04.2002)
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Journal Article
The applicability of SERVQUAL in cross-national measurements of health-care quality
Kilbourne, William E, Duffy, Jo Ann, Duffy, Michael, Giarchi, George
Published in The Journal of services marketing (01.12.2004)
Published in The Journal of services marketing (01.12.2004)
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Journal Article
A Cross National Comparison of College Student Perceptions and Preferences for Instructional Orientations
Duffy, Jo Ann, Baker, Gary, Eissa, Gabi, Knight, Joseann, Mathieu, Anne, Monserrat, Silvia Ines
Published in Journal of higher education theory and practice (01.11.2012)
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Published in Journal of higher education theory and practice (01.11.2012)
Journal Article
Identifying and studying "best-performing" services
Duffy, Jo Ann M, Fitzsimmons, James A, Jain, Nikhil
Published in Benchmarking : an international journal (01.05.2006)
Published in Benchmarking : an international journal (01.05.2006)
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Journal Article
Identifying and studying bestperforming services
Duffy, Jo Ann M., Fitzsimmons, James A., Jain, Nikhil
Published in Benchmarking : an international journal (01.05.2006)
Published in Benchmarking : an international journal (01.05.2006)
Get full text
Journal Article
The applicability of SERVQUAL in crossnational measurements of healthcare quality
Kilbourne, William E., Duffy, Jo Ann, Duffy, Michael, Giarchi, George
Published in The Journal of services marketing (01.12.2004)
Published in The Journal of services marketing (01.12.2004)
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Journal Article
The dimensions of service quality for hospitals: development and use of the KQCAH scale
Sower, V, Duffy, J, Kilbourne, W, Kohers, G, Jones, P
Published in Health care management review (2001)
Published in Health care management review (2001)
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Journal Article
Mentoring experiences of successful women across the Americas
Inés Monserrat, Silvia, Duffy, Jo Ann, Olivas-Luján, Miguel R, Miller, John M, Gregory, Ann, Fox, Suzy, Lituchy, Terri R, Punnett, Betty Jane, María Bastos F. Santos, Neusa
Published in Gender in management (21.08.2009)
Published in Gender in management (21.08.2009)
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Journal Article
Utility of the Salamon-Conte Life Satisfaction in the Elderly Scales (LSES) in Measuring Life Satisfaction in Great Britain and United States Nursing Homes Residents
Duffy, Michael, Duffy, Jo Ann, Kilbourne, William, Giarchi, George
Published in Clinical gerontologist (2005)
Published in Clinical gerontologist (2005)
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Journal Article