Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India
Devadoss, Paul R., Chiasson, Mike W.
Published in Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century
Published in Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century
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