The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic Realization
Van Herck, Rebecca, Decock, Sofie, De Clerck, Bernard, Hudders, Liselot
Published in International journal of business communication (Thousand Oaks, Calif.) (01.10.2023)
Published in International journal of business communication (Thousand Oaks, Calif.) (01.10.2023)
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Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions
Depraetere, Ilse, Decock, Sofie, Ruytenbeek, Nicolas
Published in Journal of pragmatics (01.01.2021)
Published in Journal of pragmatics (01.01.2021)
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Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
Ruytenbeek, Nicolas, Verschraegen, Marie, Decock, Sofie
Published in Journal of pragmatics (01.12.2021)
Published in Journal of pragmatics (01.12.2021)
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A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis
Van Herck, Rebecca, Decock, Sofie, Fastrich, Bridgit
Published in English for specific purposes (New York, N.Y.) (01.01.2022)
Published in English for specific purposes (New York, N.Y.) (01.01.2022)
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The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers: an experimental approach
Ruytenbeek, Nicolas, Decock, Sofie, Depraetere, Ilse
Published in Journal of politeness research : language, behaviour, culture (23.02.2023)
Published in Journal of politeness research : language, behaviour, culture (23.02.2023)
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Large-scale, multi-centric prospective validation of the polycystic liver disease complaint-specific assessment (POLCA)
Billiet, Antoon, Temmerman, Frederik, Coudyzer, Walter, Van den Ende, Natalie, Colle, Isabelle, Francque, Sven, Anh, Ho Thien, De Maeght, Stéphane, Janssens, Filip, Orlent, Hans, Sprengers, Dirk, Delwaide, Jean, Decock, Sofie, Decaestecker, Jochen, van der Merwe, Schalk, Verbeek, Jef, Nevens, Frederik
Published in Journal of hepatology (01.07.2022)
Published in Journal of hepatology (01.07.2022)
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Testing the Various Guises of Conversational Human Voice: The Impact of Formality and Personalization on Customer Outcomes in Online Complaint Management
Decock, Sofie, De Clerck, Bernard, Lybaert, Chloé, Plevoets, Koen
Published in Journal of Internet commerce (02.01.2021)
Published in Journal of Internet commerce (02.01.2021)
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Endoscopic removal of an extraluminal, intrapancreatic dislocated common bile duct stone
Billiet, Thomas, Holvoet, Annelies, Decock, Sofie, Arts, Joris, Gillardin, Jean-Marc, Van Hootegem, Philippe, Laleman, Wim
Published in Endoscopy (01.02.2020)
Published in Endoscopy (01.02.2020)
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