Empirical Research on the Impact of Internet Word of Mouth on Customer Citizenship Behavior
Luo, Hanyang, Huang, Xiaomeng, Fan, Yingying, Su, Fangguo, Huang, Wei, Feng, Wenhai, Chen, Yushan
Published in 2018 15th International Conference on Service Systems and Service Management (ICSSSM) (01.07.2018)
Published in 2018 15th International Conference on Service Systems and Service Management (ICSSSM) (01.07.2018)
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