Investigating perceived justice in South African health care
Svensson, G., Svensson, G., Svari, S., De Meyer, C.F., Petzer, D.J.
Published in Journal of Contemporary Management (01.01.2013)
Get full text
Published in Journal of Contemporary Management (01.01.2013)
Journal Article
Generation Y's complaint behaviour and desired service recovery in the South African cellphone industry
De Meyer, C.F., Petzer, D.J., Vercueil, Z.
Published in Journal of Contemporary Management (01.01.2011)
Get full text
Published in Journal of Contemporary Management (01.01.2011)
Journal Article
The Effect of Service Failure and Recovery on Airline-Passenger Relationships: A Comparison Between South African and United States Airline Passengers
Steyn, T F J, Mostert, P G, De Meyer, C F, van Rensburg, L R J
Published in Journal of Management Policy and Practice (01.10.2011)
Get full text
Published in Journal of Management Policy and Practice (01.10.2011)
Journal Article