A Dyadic Model of Customer Orientation: Mediation and Moderation Effects
Brach, Simon, Walsh, Gianfranco, Hennig-Thurau, Thorsten, Groth, Markus
Published in British journal of management (01.04.2015)
Published in British journal of management (01.04.2015)
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Journal Article
Sustainable consumption and third-party certification labels: Consumers’ perceptions and reactions
Brach, Simon, Walsh, Gianfranco, Shaw, Deirdre
Published in European management journal (01.04.2018)
Published in European management journal (01.04.2018)
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Journal Article
Symbolic drivers of consumer–brand identification and disidentification
Wolter, Jeremy S., Brach, Simon, Cronin, J. Joseph, Bonn, Mark
Published in Journal of business research (01.02.2016)
Published in Journal of business research (01.02.2016)
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Journal Article
Customer Ethnic Bias in Service Encounters
Linzmajer, Marc, Brach, Simon, Walsh, Gianfranco, Wagner, Tillmann
Published in Journal of service research : JSR (01.05.2020)
Published in Journal of service research : JSR (01.05.2020)
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Journal Article
Surface-acting outcomes among service employees with two jobs
Walsh, Gianfranco, Dahling, Jason J, Schaarschmidt, Mario, Brach, Simon
Published in International journal of service industry management (15.08.2016)
Published in International journal of service industry management (15.08.2016)
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Journal Article
Customer-company identification transfer across service alliances
Wolter, Jeremy S, Landers, V. Myles, Brach, Simon, Cronin, J. Joseph
Published in International journal of service industry management (01.02.2018)
Published in International journal of service industry management (01.02.2018)
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Journal Article
Reducing Majority Customers' Prejudiced Behavior in Inter-Ethnic Service Encounters - Applying a Stress and Coping Framework
Brach, Simon, Walsh, Gianfranco, Albrecht, Arne, Dose, David, Hille, Patrick, Schaarschmidt, Mario
Published in Advances in Consumer Research (01.01.2012)
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Published in Advances in Consumer Research (01.01.2012)
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