A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go
Boulding, William, Staelin, Richard, Ehret, Michael, Johnston, Wesley J.
Published in Journal of marketing (01.10.2005)
Published in Journal of marketing (01.10.2005)
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Journal Article
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Boulding, William, Kalra, Ajay, Staelin, Richard, Zeithaml, Valarie A.
Published in Journal of marketing research (01.02.1993)
Published in Journal of marketing research (01.02.1993)
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Journal Article
The Quality Double Whammy
Boulding, William, Kalra, Ajay, Staelin, Richard
Published in Marketing science (Providence, R.I.) (01.01.1999)
Published in Marketing science (Providence, R.I.) (01.01.1999)
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Journal Article
A framework for quality improvement: An analysis of factors responsible for improvement at hospitals participating in the Can Rapid Risk Stratification of Unstable Angina Patients Suppress Adverse Outcomes with Early Implementation of the ACC/AHA Guidelines (CRUSADE) quality improvement initiative
Glickman, Seth W., MD, MBA, Boulding, William, PhD, Staelin, Richard, PhD, Mulgund, Jyotsna, MS, Roe, Matthew T., MD, MHS, Lytle, Barbara L., MS, Rumsfeld, John S., MD, Gibler, W. Brian, MD, Ohman, E. Magnus, MD, Schulman, Kevin A., MD, Peterson, Eric D., MD, MPH
Published in The American heart journal (01.12.2007)
Published in The American heart journal (01.12.2007)
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Journal Article
The Patient Experience and Health Outcomes
Manary, Matthew P, Boulding, William, Staelin, Richard, Glickman, Seth W
Published in The New England journal of medicine (17.01.2013)
Published in The New England journal of medicine (17.01.2013)
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Journal Article
General alliance experience, uncertainty, and marketing alliance governance mode choice
Li, Ning, Boulding, William, Staelin, Richard
Published in Journal of the Academy of Marketing Science (01.04.2010)
Published in Journal of the Academy of Marketing Science (01.04.2010)
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Journal Article
Consumer sophistication, word-of-mouth and “False” promotions
Deng, Yiting, Staelin, Richard, Wang, Wei, Boulding, William
Published in Journal of economic behavior & organization (01.08.2018)
Published in Journal of economic behavior & organization (01.08.2018)
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Journal Article
Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction
Glickman, Seth W, Boulding, William, Manary, Matthew, Staelin, Richard, Roe, Matthew T, Wolosin, Robert J, Ohman, E Magnus, Peterson, Eric D, Schulman, Kevin A
Published in Circulation Cardiovascular quality and outcomes (01.03.2010)
Published in Circulation Cardiovascular quality and outcomes (01.03.2010)
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Journal Article
Stuck in the Past: Why Managers Persist with New Product Failures
Biyalogorsky, Eyal, Boulding, William, Staelin, Richard
Published in Journal of marketing (01.04.2006)
Published in Journal of marketing (01.04.2006)
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Journal Article