Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others
Hogreve, Jens, Bilstein, Nicola, Hoerner, Kathrin
Published in Journal of service research : JSR (01.11.2019)
Published in Journal of service research : JSR (01.11.2019)
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Journal Article
Individualisation and individualised science across disciplinary perspectives
Kaiser, Marie I., Killin, Anton, Abendroth, Anja-Kristin, Back, Mitja D., Baune, Bernhard T., Bilstein, Nicola, Breitmoser, Yves, Caspers, Barbara A., Gadau, Jürgen, Gossmann, Toni I., Kaiser, Sylvia, Krüger, Oliver, Kurtz, Joachim, Lengersdorf, Diana, Malsch, Annette K. F., Müller, Caroline, Rauthmann, John F., Reinhold, Klaus, Richter, S. Helene, Stummer, Christian, Trappes, Rose, Voelcker-Rehage, Claudia, Wittmann, Meike J.
Published in European journal for philosophy of science (01.09.2024)
Published in European journal for philosophy of science (01.09.2024)
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Journal Article
Unveiling the recovery time zone of tolerance: when time matters in service recovery
Hogreve, Jens, Bilstein, Nicola, Mandl, Leonhard
Published in Journal of the Academy of Marketing Science (01.11.2017)
Published in Journal of the Academy of Marketing Science (01.11.2017)
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Journal Article
From third party to significant other for service encounters: a systematic review on third-party roles and their implications
Abboud, Liliane, As'ad, Nabila, Bilstein, Nicola, Costers, Annelies, Henkens, Bieke, Verleye, Katrien
Published in International journal of service industry management (10.06.2021)
Published in International journal of service industry management (10.06.2021)
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Journal Article
Consumers' Support for Small Brands through Positive Electronic Word of Mouth
Flaswinkel, Anne Mareike, Klostermann, Jan, Bilstein, Nicola, Max, Alexander, Decker, Reinhold
Published in Advances in Consumer Research (01.01.2022)
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Published in Advances in Consumer Research (01.01.2022)
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